We answer all your questions
Explore our frequently asked questions to find the answer you’re looking for.
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I don’t have access to my QR code
To recover your QR code, you can access your private customer area.
If you need to generate a new code, you will need to update your personal access code.
Once the change has been made, you will receive a new QR code by email, which you can use to access the facility. -
Where can I find information on storage room pricing?
The price of the storage room will depend on the space you need, the centre you want and its location within the facilities. It is best to visit your nearest centre or contact our advisors on 0800 703 100 and we will prepare a quote adapted to your space requirements.
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I want to contact a Bluespace department
To contact other departments, please complete the customer service form, select the option “I want to contact a Bluespace department”, and specify the department you wish to contact. Please note that our Customer Service numbers, 900 251 900 and 900 250 900, cannot transfer calls to these departments.
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How far in advance do I need to rent my storage unit?
You can rent it on the same day or in advance, depending on availability. We recommend booking in advance to ensure the best option for you.
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What do I need to rent a storage unit?
You only need a valid identity document and an accepted payment method (credit/debit card or direct debit).
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What should I do if I detect an emergency at a Bluespace facility?
If you encounter a maintenance emergency at your facility, please call the Emergency phone number displayed on the signage at the entrances (for power outages, elevator issues, access door malfunctions, etc.).
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How can I rent a storage unit?
You can rent a storage unit quickly and easily by calling us for free at 0800 703 100, available from Monday to Sunday, or by visiting any of our centers.
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I need to pay one or more storage unit fees
Log in to your private customer area and you can pay your storage unit fees directly, update your payment method, or modify your personal details.
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Can I access my storage unit 24 hours a day?
Our standard access hours are from 07:00 to 22:00, 365 days a year, but if you need access outside these hours, we have a solution. Request it during the sign-up process or, if you are already a customer, contact your Bluespace advisor.
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How can I buy packing materials?
You can purchase all the packing materials you need through our Click & Collect Store. Simply place your order online and pick it up at the Bluespace center nearest to you, or buy everything directly in any of our stores.
